Frequently Asked Questions

Answers about the ceramics, ordering, payment, shipping, packaging, and caring for your ceramics.

About the Ceramics

Are the ceramics dishwasher safe?

Yes. All pieces are fired at 1240°C and are dishwasher safe. A gentle cycle is recommended.

Are the ceramics microwave safe?

Yes. The ceramics are microwave safe; the glazes contain no metal.

Is every piece unique?

Yes. Every piece is handmade on the wheel, so slight variations in shape, color, and texture are part of its beauty.

Are the glazes food safe?

Yes. All glazes are food-safe and comply with European regulations.

Ordering and Payment

How do I order?

Select the piece you want, add it to your cart, and proceed to checkout through the store.

Which payment methods are accepted?

Payment is completed using the payment methods available at Shopify checkout.

Can I order a sold-out item?

Yes. Contact me and I will add you to the waiting list for the next collection.

Is there a minimum order?

No. You can order a single piece.

Shipping and Packaging

How long does shipping take?

Shipping takes 3–5 business days throughout Israel. Each piece is packed in bubble wrap and a sturdy box.

Is the packaging suitable for a gift?

Yes. Add a note to your order and I will wrap it specially with a handwritten greeting card.

What happens if a piece breaks in transit?

Photograph the package when opening it and send me the photo. I will replace the piece at no cost.

Caring for Your Ceramics

How should I care for the ceramics?

Avoid sudden temperature changes, such as moving a piece directly from the refrigerator to the oven. Dishwasher cleaning is perfectly fine.

Will the color fade over time?

No. The glaze is permanently fired onto the ceramic at 1240°C, so the color will not change.