Return and Refund Policy

The following sets out the policy and conditions for cancelling orders and returning products.

Naomi Goldman means the online store supplying the products. The Customer means the person making a purchase, order, or exchange through the store.

Cancellation of a Purchase

A purchase may be cancelled within one hour after the order is completed, provided the item has not been dispatched.

A cancellation notice must be submitted by email through the website form using the option "I want to cancel my order" and must include a valid order number. If the shipment has not been dispatched and the notice was submitted correctly, the full purchase amount will be returned to the original payment method.

If the Customer requests cancellation more than one hour after placing the order, Naomi Goldman will make reasonable efforts to cancel it if it has not left the warehouse, but cancellation is not guaranteed. If it cannot be cancelled, the Customer must wait for the parcel and then follow the refund process below.

Product Exchanges

The Customer may make one exchange of a received product within 14 days after receiving the parcel, based on the tracking record, provided the product was used only to check suitability and was not regularly used in a way that may cause wear or damage. The exchange is completed by sending the product to the warehouse of Naomi Goldman or another address supplied by Customer Service.

Return shipping is paid by the Customer.

Naomi Goldman provides size exchanges only and does not undertake to exchange colors or models. A Customer seeking a different product must follow the process in section 7.B below.

Each order is entitled to one exchange only. Multiple items from one order must be exchanged together and cannot be exchanged on separate dates.

Conditions for Returns

A returned product must be new, unused, and have its original labels. A refund or gift voucher is conditional on the product being returned without defect or damage. A product returned contrary to these conditions will not qualify for any credit, refund, or voucher.

Refunds

A Customer requesting a refund will be offered the following two options. By purchasing from and using the Naomi Goldman website, the Customer acknowledges that no exceptional treatment is guaranteed.

7.A Refund to the Original Payment Method

A refund will be made only to the original payment method and cannot be redirected. The refund is subject to a deduction of 5% of the order value plus a cancellation fee of NIS 30. The deduction is calculated from the original transaction value. For example, returning a product priced at NIS 100 will result in a refund of NIS 65.

The refund will be processed on the day after the returned shipment is recorded at the warehouse and may take up to five business days to appear in the Customer's account. The NIS 30 cancellation fee applies to every transaction, even where discounts reduced the amount paid, and is non-refundable.

7.B Gift Voucher for the Naomi Goldman Store

The voucher will be issued for the original transaction amount and may be used freely toward products sold by Naomi Goldman. The voucher is conditional on the product being mailed to the Company's Israeli warehouse with a tracking number. This option is subject to the Company's discretion and does not guarantee exchange for a different model, color, or product.

Items That Cannot Be Returned

Items purchased through promotions, coupon codes, or end-of-season sales may be returned or exchanged within 48 hours after receipt, subject to the Israeli Consumer Protection Law.

Coupon Codes

A gift code, store credit, credit voucher, or other coupon code issued by the website operator or Customer Service may be redeemed at checkout and is valid for two years from the date it is received.

Additional Clarifications

Every return or credit requires proof of order.

If a product arrives broken or damaged, Naomi Goldman will replace it free of charge, provided evidence by photo or video is sent via WhatsApp at +972-52-469-3331 or by email to goldmanaomi@gmail.com within 48 hours after delivery, based on the tracking record.

A broken or damaged product will be replaced at no cost to the Customer, by a new replacement shipment supplied and paid for by Naomi Goldman. Defective products cannot be refunded or exchanged for another product. The replacement shipment will be treated as the first shipment for exchange and return purposes.

Naomi Goldman and the website operator reserve the exclusive right to cancel any order without prior notice or explanation at their discretion. If the Company cancels an order, the full amount will be refunded to the original payment method. The Customer agrees not to make claims concerning an order cancelled by the Company.