שאלות ותשובות
תשובות בנושא קרמיקה, הזמנות, תשלום, משלוח, אריזה וטיפול במוצרי הקרמיקה שלכם.
About the Ceramics
Are your ceramics dishwasher safe?
Yes. All my ceramics are dishwasher safe.
Are your ceramics microwave safe?
Yes. All my ceramics are microwave safe.
Is every piece unique?
Yes! Every piece is handmade, so no two pieces are exactly alike. Slight variations in shape, size, and color are part of their beauty and charm. Dimensions may vary by approximately ±0.5 cm, and glaze shades may differ slightly from one piece to another.
How do you ensure the quality of your glazes?
I prepare all my glazes myself, carefully selecting and measuring every ingredient according to professional guidelines. I also test my glazes in my studio and take extra care with the materials I use.
Will the colors fade over time?
No. The glazes are fired at 1220°C, creating beautiful, lasting colors that remain vibrant for years.
Ordering and Payment
How do I place an order?
Simply choose the pieces you love, add them to your cart, and proceed to checkout.
Which payment methods do you accept?
We accept major credit cards, Apple Pay, and Google Pay. All payments are processed securely at checkout.
Can I order a sold-out item?
Yes! Most pieces can be made again upon request. Please contact me through the website, and I'll be happy to check availability. If the materials are available, a new piece can usually be ready within 1–2 weeks.
Is there a minimum order?
No. You are welcome to order even a single piece.
Shipping
How long does international shipping take?
International shipping usually takes 7–10 business days after dispatch. Some destinations may take 12–15 business days. Delivery times may vary due to customs procedures or unexpected delays.
What happens if a piece arrives broken?
If your piece arrives damaged, please contact me and send a photo of the damaged item and its packaging. I'll be happy to replace it at no additional cost.